Fibre and POTS copper lines dangling from pole

[tyrelb]

Hi, I’m looking for support with reconnecting a recently renovated property to TELUS.

The property is in North Vancouver, and during the renovation, the TELUS connection had to be removed. At the time, TELUS didn’t provide clear guidance, so my contractor ended up cutting the lines.

Currently, both the TELUS fibre and the POTS copper lines are hanging loose from the public utility pole. I need TELUS to reconnect the fibre line from that public pole to the private pole on my property.

I’m struggling to get help — the last four or five representatives I’ve spoken to (across various departments) haven’t understood the issue or been able to advise on next steps.

Can you point me to someone at TELUS who can actually assess the situation and take action?

[tyrelb]

[TELUS_Support]

Please send us a private message with your contact information and full address so we can escalate this to the appropriate team for assessment and next steps. We’ll make sure the right people are looped in to get you the help you need as soon as possible.

[tyrelb]

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[tyrelb]

I get the error: You have reached the limit for number of private messages that you can send for now. Please try again later.

I've never sent a private message before... 

*sigh* 

[TELUS_Support]

We will try to send you one. 

[tyrelb]

Hi, your PM and that verification link didn't work... 

Thanks for trying... 

I'll get back on the phone again, and go around, and around, and around in circles. I'm quite comical at this point... I wish anyone else with their success with Telus...

[TELUS_Support]

Are you not seeing the private message? Can you go back and try again. We updated your profile.