I do not understand how one company can have this much incompetence; is billing forced to work under duress?
At my home residence, I have NOT been billed correctly once. On one bill we got charged twice for a service call. Another for apparently a "Norton license that shows you aren't using", and another one because they "increased the rates", but fixed it since they saw I was locked in (but didn't actually fix it, so I'm on hold AGAIN). The issue isn't that they remedy it, the problem is I am required to carve out 1-2 hours every month to be passed around different departments, only for them to apologize and say "It will never happen again, sir".
At work, even worse. At one of our stores, we were billed for x2 copper lines when we had fibre. In another location, it took me 8 months to remove static IPs from our billing. I've gotten emails for services I've never authorized, and bills with phone numbers not associated with any of our locations.
How is this acceptable..?
Your motto should be changed from "Telus Friendly Future" to "Telus Efficient Future". Friendly is going to give me an aneurysm...
