Internet & Home Phone
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Connect App

My telus connect app doesn't show any devices or a network since I upgraded to wifi 6, I have tried Reinstalling the appRebooting everything in orderClearing cache and cookiesUsing another device Any other ideas? I'm missing the ability to turn wifi ...

Resolved! Ping blocked on fiber

I am trying to debug some connection and disabled the blocking ping feature on the router.This actually works from local network so after disabling the block pinging the WAN IP works from local network ( NAT ). However it does not work from outside.I...

jb68 by Friendly Neighbour
  • 116 Views
  • 3 replies
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New Telus modem/router and wifi killed Smart TV

We recently had Telus upgrade our equipment. We now have an NH20A modem and two B20A WiFi routers. Since having the upgrade, our Smart TV (Sony Bravia A80K) has no internet access, despite being connected to our Telus WiFi network with excellent sign...

TMVYLW by Neighbour
  • 187 Views
  • 8 replies
  • 0 kudos

Fibre and POTS copper lines dangling from pole

Hi, I’m looking for support with reconnecting a recently renovated property to TELUS. The property is in North Vancouver, and during the renovation, the TELUS connection had to be removed. At the time, TELUS didn’t provide clear guidance, so my contr...

tyrelb by Friendly Neighbour
  • 186 Views
  • 7 replies
  • 0 kudos

Painting Utility Vault Cover

I have a telus utility vault in my front yard and I was wondering if I would be able to paint some artwork on it to make it less of an eye sore and more apart of my landscaping. Does anyone have any info on who would be the best to reach out to for t...

Dutchii by Neighbour
  • 61 Views
  • 1 replies
  • 0 kudos

Installation upgrade fee

Telus offered me an internet upgrade. The agent I spoke to on the phone assured me that there would be no installation fee. I got my service agreement and no where in there says that installation was waived or free. All I can see is that I will be ch...

Getting Fibre Install in Strata Lane?

Live on a small strata lane in Ladner BC. As the President I have been asked to look into this as a majority of the owners are using Telus and would like to upgrade to the high speed fibre optic service but it currently isn't currently installed from...

Clif by Neighbour
  • 73 Views
  • 1 replies
  • 0 kudos

Equipment Upgrade?

I have 1Gig fiber, Optik TV and a landline and still have the white Nokia ONT, T3200M and Technicor UIW8001 PVR. I've had this equipment for about 5 years. Will Telus give me a free upgrade to something newer? All 4 of our mobile devices are Samsung ...

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