@Telussupport This is RIDICULOUS.
I requested a move for my internet on Mar 4. Tech installed it Mar 6. I selected to CANCEL my old service the SAME DAY new was activated.
Now I get a $345 bill?! You charged me:
Double billing: Old address + new address until May 2
$70 “activation” fee — even though it was a MOVE (your app says NO FEE)
Monthly rate jumped from $67 to $122+ without my consent
I called support — 2hr hold just to be told "it’s a system issue" and “nothing can be done.” How is that MY problem? Why am I paying for YOUR screw-up?
Fix this. I’m not paying for your system’s incompetence.
#TELUS #ScamAlert #BillingFraud #DoBetterTELUS
