I took a door-to-door offer from Telus this January. The agent came to my door told me that he'll take care of settling down my current account with other service provider. And after a few days he confirmed that the previous service provider account has been closed and settled (including the closing charge etc.).
After 2 months I got a bill from my previous service provider which is of around $400 and when I talked to the Telus agent he first ensured me that it has been settled already so no need to worry about. However, after a couple of weeks back and forth communication (which was very tough for me) he confirmed that he can't settle down the account and I have to take care of that myself. That's when I talked to an agent and she suggested me raise a ticket with them. Which she did for me and one of the managers worked on it and after a couple of weeks he confirmed that they have successfully closed the account with my previous service provider and asked me to talk to them on how I can send them back the equipments.
Then it got another twist, I got a $1600 bill from my previous service provider including the pending bill amount, equipment reversal fee, cancellation fee etc. I am trying to reach out to the manager who worked on my last ticket. Calling Telus takes 1-2 hours of wait time each time and then there is no direct access to their managers and to the relevant department.
Does anyone know how can I get access to that ticket or that specific person?
