Currently at install appointment 5 for business fiber.
Definite lack of communication going on inside Telus.
Nobody showed up for the appointment today at all.
I have been calling customer service, sales, using the chat all trying to get in touch with a manager. for almost a week.
Eventually following the directions on the contact page I called and said I have an unresolved issue and asked to speak to the escalations team. got put on hold for 30 minutes then disconnected. nobody called back.
I filled out the escalations form it's been 3 days and nothing.
Eventually got a call from a manager BCX WLN Support who told me they had thoroughly reviewed my case and apologized for the experience I had.
I asked them to articulate my complaint so we would be on the same page.
After much stuttering all that could be provided was "Something about an install"
They then went on to blame 3rd party partners for failing to do their part and it's out of Telus control.
Of course, this information is a week out of date. Clearly, they had not reviewed my case and didn't have any idea what the problem was. I asked for the escalations department and was put on hold for close to an hour then dropped.
Manager sent an email saying sorry for the drop and someone from escalations would call today.
So, after another day of lost business while I try and figure this out and wait on an appointment that didn't happen, we are back to the same promise I had almost a week ago.
Someone will call. we promise
When sales, customer service, the chat and phone calls and forms for escalations all go unanswered for a week what do you do?
At this point I can't even cancel because I don't have an account number yet and someone deleted the recreated my order so nobody can find my original order number now.
