FR
Help
Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Ask a question

Prepaid to Postpaid

I would like to sitch from my prepaid plan to a monthly plan. I don't see a way to do this on my prepaid account page.

NeilC by • Just Moved In
  • 13 Views
  • 0 replies
  • 0 kudos

Mobility account unlisted on services

I have tried unsuccessfully for nearly two hours to link my new mobility account to my home services online. I have the mobility account number, however the Telus site does not recognise it or my mobile number. I can't pay my bill and have been charg...

Telus Deals

Yesterday i walked into Superstore for my weekly groceries. I tried to buy a bag of chips but was told the special price was only for new customers.... Oh wait that's only Telus that does stupid things like that. Guess I'm switching to Bell.

Stream+ Activation Issue

My subscription to Stream+ expired and I purchased another Stream+ subscription. Did not receive the activation e-mail so got referred to tech support. Tech support was no use and ended up cancelling my subscription without explaining to me that I ha...

Email to text not working again

Email "texts" sent to msg.telus.com from a Shaw email server don't reach the phone (no error message).Testing with Gmail.com and another email provider in the same manner, no problem.It is therefore something specific to using the Shaw email server.T...

Email to txt-sms

Hello, I've read a couple of these post on the forum, but couldn't find a solution. I've recently switch from Bell to Telus. I was sending some mail to my cell phone before without issues, but it doesn't seems to work now. I'm able with my gmail acco...

Horrible Cust Service - How to escalate problems?

Does anyone have suggestions on how to escalate a problem with Business Mobility and actually get a response from supervisor? They never provide email or phone contacts and dealing with the Live Chat is useless. I have tried two different times with ...

Poor Customer Service

I used to be enthused about Telus , as they HAD good, friendly Canadian support teams. Now, after calling Telus , I am VERY disappointed. Lately, anyone in customer service I talk to has not been local, and difficult to understand at times. I’m curre...

BSmith by • Neighbour
  • 73 Views
  • 2 replies
  • 1 kudos

eSim

Hi all, I am living out of Canada right now. I just purchased a new iphone not realising there is no sim card tray. Getting an eSim sent to me is problematic to say the least. I am paying for my Telus line but can't use it. As I have an active accoun...

Iainy1 by • Neighbour
  • 86 Views
  • 3 replies
  • 0 kudos

roaming in Mexico

My roaming plan in Mexico is not working despite being enabled on my phone and trying to automatically and manually connect to ask available networks

ryanl803 by • Neighbour
  • 120 Views
  • 1 replies
  • 0 kudos
Trending tags
Copyright © 2025 Khoros, LLC