Why I cannot find "View and manage your appointments"?

[yindaheng98]

I missed telephone call and the previous installation appointment has been cancalled. Now I want to book a new appointment, but the appointment manager just gone and I cannot find where to book appointment. What should I do?

[saltyal]

This is so typical of Telus; you search all over their website for the info you need, finally resort to their sponsored help service, then 18 months later they still haven't replied

[TELUS_Support]

Hi there, we have an article posted here: https://forum.telus.com/t5/Home/Viewing-and-Changing-a-Technician-Appointment/ta-p/133428 to help. 

[saltyal]

The article you provided isn't helpful... The link "View and manage your appointments" is not accessible under the "My Profile" tab on the My Telus opening page.

With some sleuthing I found it when I switched back to the old version of the My telus page, it is not in the My Profile tab there either, but as a link in the Telus Rewards box halfway down the page.

For a communications company, your support staff seems to be woefully inadequate and your web designers lack quality control.

Saltyal

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