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February
connect app not showing connected to wifi devices. it says some features unavailable. then it show sync off. how can i fix it? i cant pause devices or even see what connected to wifi. i don't have boosters. i uninstall and install again connect app. i reboot router multiple times. all didn't solve problem.
Solved! Go to Solution.
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a month ago - last edited a month ago
@Ldawg @Mam @Ron888 I wanted to give you a bit of an update. We released an app update in mid-January which fixed the issue for some customers but it turns out it wasn't a fix for all. We took this back to our Dev team who are now working on a hardware firmware patch which will be coming soon.
Firmware updates are enabled by default so there's nothing more that needs to be done on your end. If we hear about a release timeline we can share, we definitely will :). Thanks for your patience with this.
[Edit: Marked as solution for visibility]
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4 weeks ago
Amazing, thanks for the update. I hope it is fixed soon or else might need to go the CCTS route.
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4 weeks ago
This issue is still not resolved. I have not been able to control my devices in over 7 days!! I use this app to control my kids devices, we have schedules set and even they aren’t working.
i have continually forced stop and reloaded the app to which does not fix it. I have restarted my modem and internet within the home, this has not helped.
This is not a new problem either, it seems to routinely happen. It’s making us want to switch our services back to Shaw. Their app worked flawlessly and every time I needed it too. Why can their app worked flawlessly just fine and Telus always have problems? Don’t you have an IT team?!
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4 weeks ago
They have identified an issue in the firmware, the fix is 1-2 months out.
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4 weeks ago
1 - 2 months seems like a ridiculously long time away!
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4 weeks ago
I do not think they are really solving the problem. 1-2 months to solve bugs doesn't make any sense.
Sent from my iPhone
Sent from my iPhone
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3 weeks ago
Adding our name to the thread and hoping someone will get this quickly resolved. We are constantly having connection issues to the app. Definitely not great that we're paying for a service that doesn't work
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3 weeks ago
It has been over a month since the app has stopped working altogether. It was never great, as there were constant errors that would eventually resolve, but now it appears to have just completely given out. An overall incredibly frustrating experience
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3 weeks ago
Hi All,
So far I have:
1) Contacted TELUS Technical Support for hours on end
2) Reinstalled the App
3) Reset network settings on my devices
4) Had a tech come to my place (who installed the App on his Android device and it worked perfectly fine)
None of this has resulted in a solution for me so I have filed a complaint with the CCTS and I strongly urge that you all do the same else Telus is not going to have this fixed!
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