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February
connect app not showing connected to wifi devices. it says some features unavailable. then it show sync off. how can i fix it? i cant pause devices or even see what connected to wifi. i don't have boosters. i uninstall and install again connect app. i reboot router multiple times. all didn't solve problem.
Solved! Go to Solution.
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a month ago - last edited a month ago
@Ldawg @Mam @Ron888 I wanted to give you a bit of an update. We released an app update in mid-January which fixed the issue for some customers but it turns out it wasn't a fix for all. We took this back to our Dev team who are now working on a hardware firmware patch which will be coming soon.
Firmware updates are enabled by default so there's nothing more that needs to be done on your end. If we hear about a release timeline we can share, we definitely will :). Thanks for your patience with this.
[Edit: Marked as solution for visibility]
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a month ago - last edited a month ago
I tried all those Telus support said but nothing has changed in the App. This App doesn’t work but the developer has not done anything to fix it. Instead they keep talking about and keep repeating the general ideas which can’t solve the problems.
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a month ago
I tried multiple devices , same issue .
Doesn't look like uninstall/reinstall will resolve the issue .
Something seems broken
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a month ago
@Ron888 @Sonyirump @RC123 We'll send you a private message to discuss further.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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a month ago
NONE of this works. Please fix it. So angry about this.
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a month ago
Hello. Sorry for the inconvenience you've had with the Connect app. Are you still unable to use the app since posting?
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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a month ago
No, it has not started working at all. I have tried disconnecting, reconnecting, restarting everything. This is a major problem for me since the ability to control what devices access the wifi via the app was a major selling feature for my family.
Please remedy this as soon as possible.
Thank you
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a month ago
We sent you a private message!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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4 weeks ago
@TELUS_Support what is the solution to this!?!
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4 weeks ago
Major selling feature for my family too and it’s been nothing but headaches and I can’t pause or unpause devices and the schedules are not working for them!
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a month ago
Just now checked again at the Connect App
Still same error
"oops we are experiencing technical difficulties "
So far I did uninstall / reinstall the app on my android phone S24FE.
restarted multiple times , the Hub and the Boost 6 .
Same error on another phone , Google pixel .
Also my schedule to block kids devices is not working , last time it worked 15 days ago .
Also the app shows my devices as idle for 15 days , even though all of them connecting to internet fine .
Any help will be appreciated .
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a month ago
Gotcha. We sent you a private message to discuss further, thanks.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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a month ago
Same things happen with me. This App is broken for over 2weeks but nothing has been done to fix it. There is no support or correspondence from Telus.
This is not acceptable.
Sent from my iPhone
This is not acceptable.
Sent from my iPhone
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3 weeks ago
Same with us. How much longer until there's a fix???
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a month ago
Still same not working! Nothing has been done to fix it.
Sent from my iPhone
Sent from my iPhone
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a month ago
I have the same issue , since last 9 days .
Everything was working perfectly until then .
Tried restarting multiple time both gateway and the wifi boost 6 , same issue .
Anybody any suggestions?
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a month ago
Those of you who got private message from Telus, were the problem resolved? Mine is still having the issue as of today.
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a month ago
Haha nope. The private message was like... "Try restarting your modem" ....... ya, ok, thanks for nothing.
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a month ago
Still having the same issue .
I should have just stayed with Rogers Shaw
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a month ago
There is nothing private message. I don’t get it. The app is still not working for three weeks already.
Considering to leave Telus.
Sent from my iPhone
Considering to leave Telus.
Sent from my iPhone
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3 weeks ago
Not exactly a solution - having issues with this as well. It was working until my Wifi modem was replaced with a Network Access HubTechnicolor NH20T and a Wifi booster - I'm guessing the app doesn't connect properly to the booster as that's where all the device information lives. I'm on an iPhone 13, iOS 18.3.1, connect app version 5.28.0
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