Thanks for reaching out — we’re sorry to hear about the trouble with Wi-Fi Calling. If you're getting dropped calls, here are a few steps you can try to troubleshoot:
- Restart your device – Sometimes a simple reboot can help refresh the connection.
- Toggle Wi-Fi Calling off and back on – You can do this in your phone’s settings under Wi-Fi Calling.
- Ensure strong Wi-Fi signal – Weak or unstable Wi-Fi can cause drops. Try switching to another Wi-Fi network if possible.
- Update your device software – Make sure your phone’s operating system and carrier settings are up to date.
- Reset network settings – This can help clear out any conflicting configurations (note this will also reset saved Wi-Fi networks).
- Router reboot – Restart your modem/router to refresh your internet connection.
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