Purolator Delivered Phone to Unknown Recipient

[ernestk]

Ordered a Pixel 9 from Telus - unfortunately, Purolator delivered it to an unknown recipient. What do I do now? Who do I contact to get another phone sent to me?

Thanks!

[TELUS_Support · Accepted solution]

Hello ernestk, Purolator didn't give you more information regarding this issue? My advice would be to call the TELUS mobility team here 1-866-558-2273 and they'll be able to help you. Feel free to keep us posted and thanks!

[ernestk]

Thank you! Purolator got back to me and indicated they had a status error in my tracking.

I ended up getting the phone. Thank you!

[TELUS_Support]

Glad you received the device!