Telus home security APP -error

[Rickpiper]

Hello there!

Having an issue where when login into my telus Smart home App sometimes it errors out then brings up a Koodo web page to log into but im not with Koodo.  Has anyone else experienced this issue.  It a really weird one.

[TELUS_Support]

Hi Immediate Fixes:

• Clear the app cache and data
• Completely log out of the app
• Uninstall and reinstall the app
• Ensure you're using the latest version

Authentication Check:

• Verify you're using the correct TELUS SmartHome app (not MyTELUS app)
• Confirm your login credentials are specifically for SmartHome Security
• Make sure you're not logged into any other TELUS services when trying to access the app