TELUS Neighbourhood

Horrible service

I am tired of Telus and their billing service. They keep adding extra stuff to. Won’t even give me a notice from getting shut off. I am not resigning a contract with them!

UPS lost my phone

It’s been over a week and currently my tracking information now states that the date will be provided later. I’ve talked to UPS numerous times they just keep telling me it’ll be delivered the next day by the end of the day we’re just getting nowhere....

Bring it back

I received a message at the anniversary date that i had to return my iPhone 13 or be charged 390. I returned it on Jan 12th. Before the dead line. Phone is in perfect condition....and telus has charged me 390 regardless. And charged me 60 dollars for...

My ZTE Cymbal 2 phone isn't connecting to my computer

My ZTE Cymbal 2 flip phone connected before with my computer then one time I accidentally clicked charge only for the option when you connect it to a computer and now I don't get the option anymore no matter what I do, and the in settings there is an...

Online ordering taking forever?

I placed an order via the Telus app on April 7th for a refurbished iPhone 14 Plus and received the order confirmation email with my order number and it said I should receive a shipping confirmation email shortly once it’s been shipped. It has now bee...

Dishonest

Account Manager

Can account manager access my call and text log history- in family account? Like to and from calls or texts?

Why do I keep getting a notification for credentials required for my email

Telus Prepaid

There has been an error with our system and we are not able to complete this transaction at this time.Please try again later, or call us at 866.558.2273.We apologize for any inconvenience.Whats with this message? I keep getting it everytime i try to ...