Disconnection with no notice

[Therapist]

Today my phone account was suspended with no warning. My latest email from Telus on July 3 says my bill is due July  28 

coukd only get a biot who says I did not honor a previous payment arrangement for over due $93.00- incorrect as I did.

So aggravating  - I’m a long term customer and can’t believe such a heavy handed approach and can’t resolve till they open tomorrow. 

[Therapist]

this happened to me today - no notice. Latest email says payment is due Juky 28 - 8 days away. 

[TELUS_Support]

Definitely not the experience we want for our customers. Your best bet would be to get in touch with our Payment Arrangements team to discuss this. We'll send you a message to discuss further as well.