You can’t view a final bill from Telus

[MDavid]

I recently switched from Telus to Koodo. Telus sent me a link to a final bill that I couldn’t access because Telus had already closed my access to the MyTelus app. Cust Service didn’t know how I could view the bill and they switched me to Tech. Tech didn’t know how I could view the bill either, and they switched me to Accounts. Accounts didn’t know either. I could pay what they said was my balance due, but if I wanted to see a statement, sent electronically or by regular mail, there would be a service charge of $15. Not paying a service charge to see my bill. Send me a statement and I’ll pay the balance due. I think that’s the standard legal procedure.

[MDavid]

P.S. As a Telus shareholder, I’m disappointed that Telus makes it so difficult for mobility customers to get Qs answered. I spent way too much time online and on the phone trying to resolve my simple issue. The virtual assistants are very user-unfriendly, imo.

[TELUS_Support]

Hi! Thanks for reaching out. You can pay via online banking as well, as long as you have the account number associated with the bill.