3 weeks ago
Hi All.
I have the "Nationwide" Talk and Text 25 add-on set up on my prepaid, but when calling domestic long distance, the call is charged to my account balance, and now, even though the plan is active, I get the voice message "Your balance is too low to complete this call" (paraphrase). This shouldn't be, as the plan should include LD, no?
The plan is described on the plans and add-ons page as including "unlimited anytime incoming and outgoing nationwide minutes".
What gives?
Thanks for any help!
3 weeks ago
I have the same problem with my phone can’t call the 1-855 number for my work
3 weeks ago
If you are using data that is not included with your plan you will be charged off your balance. Can you send us a private message and we can have a look?
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
2 weeks ago
I have unlimited calling and texting how do I private message I’m new to this page
2 weeks ago
We will send you a private message instead
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
Saturday
Could you please just explain what is included in Nationwide Talk and Text 25. I have the same issue.
I checked my account and have no "chargeable" texts or calls in the last 90 days BUT could not make a 1-888 phone call May 25/25 without topping up my account.
5 hours ago
This plan typically includes:
If you weren’t able to make a 1-888 call on May 25, 2025, even though you had no recent chargeable activity, it's possible your included minutes had been used up or your balance dipped below the minimum required for a call.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.