No service on pre-paid plans - 2 accounts

[BarbKW]

Hello, we have two pre-paid plans with Telus, both are on the $100/year prepaid plans.  Both lines are down all of a sudden. We can not make or receive calls.  We have tried rebooting the devices and still nothing. Calls from others go to voicemail. Can someone please look into these accounts and tell us what is going on?  @TELUS_Support 

[TELUS_Support]

Hi there, are you still having this issue? 

[BarbKW]

Yes, both accounts do not have any service.  Please DM me and I can sign in for you to look into.

[TELUS_Support · Accepted solution]

Sure, we will send you a private message.