05-15-2024 03:58 PM
I ordered a new phone with the Bring It Back Program and received it a few days later. Unfortunately, a family death occurred and I was not home to sign off on the package and had to go out of the country for a week. I tried to pick up my package today from UPS and they said that they have already sent it back to Telus. What should I do? There's no status on where it is. Is it lost?
05-16-2024 09:56 AM
First, my condolences on your loss. Hoping your family is doing well. I checked and your best bet would be to reach out directly to our Mobility team at 1-866-558-2273 so they can investigate and look into getting it sent again.
05-17-2024
07:30 AM
- last edited on
05-17-2024
03:41 PM
by
El-Eric
If you ordered a new phone online and it was mistakenly sent back to Telus, contact their customer support immediately for assistance. Provide them with your order details and tracking information to expedite the resolution process. They should be able to investigate the issue, locate the package, and arrange for its redelivery to your address. Stay in communication with them until the matter is resolved satisfactorily.