Outgoing Caller ID Name

[spada]

It is unacceptable that Telus mobility users that have either family or business plans with multiple devices cannot set an outgoing Caller ID Name individually for each device on the plan.

Currently, the only option Telus is offering is that only the Account Holder's name can be placed on all devices. This means that if children are on a plan, only their parent's name can be displayed. Likewise, on a business account, only the main Business Account's name will be displayed instead of employees being able to display their own names on their own phones.

It appears that there have been frequent complaints about this issue dating back years, and there still is no solution.  Telus has given the excuse that it cannot allow customization of Caller ID names to "prevent Caller ID spoofing." This is not a realistic concern. Rogers has had this feature available for years.

Please begin working on resolving this issue.

[Math]

Yes, this is definitely unacceptable in 2023 when every other service provider have it.

[greg-west-end]

It's still unacceptable in 2025. I just switched 3 lines from Fido (Rogers discount brand) where I could set the caller-ID on their website to not being able to set it at all. 😡

[TELUS_Support]

Hi @greg-west-end - Not sure how this thread came up after 3 years but here's a solution: https://www.telus.com/en/support/article/outbound-calling-name-display?INTCMP=Tcom-support_results-h...

Outbound call display is possible on VoLTE devices 

[Math]

Since you have stepped in, the concern here is that if i have 4 lines under my account, and 3 of those lines belong to my children, then the children call display name will be shown as my name. This is something NOT acceptable in 2025. Rogers and Bell allow the customization of the name, you should fix this in 2025.

[TELUS_Support]

Hi @Math - we've included a link to how to do just that! Please follow this Link

[Math]

Where is the solution? All the family members will have the same display name? This works well with Rogers and Bell. 

What if I am part of a family plan?

Unfortunately, this is one of the limitations of Outbound Calling Name Display. The display name comes from the name used to create the TELUS account. Therefore, all plan members will display the same name. Plan members who don’t want to display this name can remove Outbound Calling Name Display.