People’s delayed iPad Pro 4th gen

[Laurenz]

I ordered an the iPad Pro 4th gen last Sunday and I was reading through the forums and is it most likely I will experience the same delays? Or has things decided to shift and have products pushed faster?
Just curious because I become really impatient when it comes to ordering stuff online as per most people I believe especially when there is no estimated delivery date. But thank you for helping “Brandon T” u must be really stressed helping out others so thank u for your courtesy to help. 😊

[Meowmix]

Hello @zosvan17

Do a live chat or call tomorrow and see there will be a different outcome to this. I even did a live chat around 5 on purpose and they said 6-8 weeks.

We shall see but I wouldn't be getting my hopes up unless all reps say the same / website changes and also we get a shipment notification

[Meowmix]

Hello @zosvan17

Wednesday night and no change. Spoke to over 7 reps and none of them said they had stock and are ready to ship out. Most saying it will take 6-8 weeks and that telus has none. I even spoke to a manager this morning which apperantly contacted warehouse and got told they won't get any in for a while.

So I'm slowly giving up on Telus.

[Wynn]

I was speaking to a Bell rep and they said that they also have no iPad Pros 12.9 in stock (only 11) and that there is a global shortage. So while I'm not particularly happy with Telus, I think we would be in the same boat with most carriers of this device. The quickest way would be directly through Apple, but I've waited too long now to start over.

[Meowmix]

Hello @Wynn

Bell at Eaton's center / Scarborough Town Centre have limited quantities. ( Bell had 4 as of yesterday at Eaton's center). So store do have but not all.

Yes it is a global shortage BUT Telus shouldn't say " In stock". Bell shows "Currently not available online check store for stock".

Telus seems to be munipilating people to think they have stock but then show 6-8 week wait. Which isn't right. This is something many at Telus ( managers and reps) agree but only the head office can change this. I got told today no one is working at the webstore department and thus why we aren't getting any replies to the emails we send. Which makes sense.

Just a bit more communication would be better that's all. A weekly or semi month email to let us know what's happening

[zosvan17]

Yeah. I spoke with them yesterday. They said that they did, indeed, get a shipment in on the 6th, but they were fulfilling them based on who ordered first. I ordered June 12 and apparently I wasn't one of the lucky ones. They offered to put a rush on my order since apparently they are getting another shipment in on the 27th. I told them to cancel my order. I ended up just purchasing a used 3rd gen locally. I'm not going to wait anymore and I need one for work so I'm ok with the 3rd gen. I wish everyone good luck at this point.

[Meowmix]

Hello @zosvan17

Weird I was told by 2 managers which apperantly spoke to the warehouse and they said they didn't get anything in and have no idea when Apple will send them. Whatever the case may be? Seems like so many miscommunication is happening here. If it's the case that we have to wait another almost month? Then might as well go straight to Apple. Telus should have ordered more then what was ordered at the time so they could fill all the orders. Oh well.

I'm glad you got a 3rd Gen and enjoying it! Thanks for the information I have provided!

[Meowmix]

Hey guys.

So I got this email from this just about 5 minutes ago. I had a manager get in touch with them and I got this response.

“ Hello D,

We apologize that the Apple iPad Pro 12.9" (4th generation) - Space Grey will arrive later than anticipated due to logistic constraints.

In TELUS, we strive to provide the best customer experience for your mobility products and have them shipped out on the promised timeframe. However, there are instances when an item may be out of stock until the fulfillment process. This can be due to damaged items, high volume of orders, etc.

Note that we are offering multiple of devices online and reasons for the delays may vary. As much as we want to ship out devices after your order is placed, we do run out of stocks of your desired device. Rest assured, we always make sure to try and get stocks ready for you. In the event that an item is in backorder, we will send you your order once the device is available in our warehouse.

If your device is discontinued on the other hand, it may be due to the manufacturer’s decision. If you did purchased a discontinued device, we will offer you the next best device available as an alternative (if any) or we can have the order cancelled so you can place a new order for the handset you prefer.

We regret that you were affected by stocks constraints and hope your future experience with TELUS will be great ones.

Regards,

G
TELUS Webstore
TELUS Customer Solutions
Member of the TELUS team
The future is friendly®“

[Actionjax]

Yes...I'm very disappointed that this was ordered June 8th and told 7-14 days to receive it. No email on any delays just still waiting. iPad Pro11" model looks to still not be available. Not as disappointed at the delay but very disappointed at the communication or lack there of. At this point I could have made other arangements if the delay was going to go on this long. 

[Meowmix]

Hello @Actionjax

Yeah the email I showcased above? Seems to be just a generic one. I found the same email without the " iPad pro" name online but with the" iPhone" name instead.

I emailed back and no response. You would think Telus a Canada telecommunications company would do better to handle concerns and emails from customers right? There is no way they have" limited" staff anymore as many have been working form home or their offices.

Lazyness on their part and shows lack of transparency and communication to customers.

[Wynn]

Just sent another email to the web store asking for any info on my order. I ordered my iPad on June 2nd, really hoping I get mine shipped soon. We will see in a week's time when they respond. 🙄

[Meowmix]

Hello @Wynn

Hopefully they do respond. Kinda funny how they have this " online" team yet they can not respond.

I also find it funny how Rogers has the same thing and they respond. Also have a forum which actual Rogers reps work on and they help you if you need help on the forums.

Telus? They are out of touch. Lets see if this week / next week we get some news. I have given up to be honest.

[NewTelusCustomerxx]

June 2nd and still no shipment email? Yikes! I ordered the space grey IPad Pro 11" on June 24th & I've only gotten an email confirming that my order was received and approved. Judging by how long it's taking everyone else to get their orders (who placed their orders earlier than I did) I'm assuming that I'll get mine by late August/ early September at the earliest. It's annoying to have to wait so long but I'm alright since I'll be using it for school this year and my classes won't start until early September anyway! Again it's just annoying to have to wait sooo long but I knew what I was getting into. I placed my order despite seeing that I'd have to wait 6-8 weeks to actually get it. I'm at week 3 in terms of waiting so I have at least 5 more weeks to go before I can call & complain! I hope you all get your orders soon, I keep checking back here every few days to see if those of you who placed your orders before me are getting any shipment confirmations! I'll check back in a week lol 

[Guiqc]

Hi Brandon,

I've been reading many of your answers and you seem pretty efficient so I will try to find some answers here, I didn't get much success with Telus webstore,

I ordered my IPAD on June 09th 2020 was expecting a delivery by 3-4 weeks than got a email saying it would be 6-8 weeks understandable in the circumstances but its been 8 weeks today that's two months with no update or any sign of shipping what is going on here i'm running out of patience as i use my Ipad for both work and video editing.

thanks in advance for the follow up.

Guillaume

[Wynn]

@Guiqc 

Welcome to the club. 😁 I ordered on June 2nd, and have received no shipping or updates at all. Some ordered in May and still haven't received any emails.

I just read an article that there is next to no stock anywhere. Ordering from Apple now could take until late August, so we probably won't get ours until September. Looks like @Laurenz got super lucky - grats btw! I highly doubt any stores around where I am will have any in stock., so I'll just have to keep waiting too. 😭

[Meowmix]

Hello @Wynn

You mean Sept. Apple has a 3-4 week delay as well if u order it today per say. Lol. When u contacted Apple tech support for some issue I asked and they said even in the US they are having the same issue.

@Guiqc

Unfortunately Brandon can't really help out or give much information. He gives out the same information many reps know which are from a script unfortunately. So he can't do much. Also the department that deals with the online orders and communication? Is next to useless as they never email you back and u never hear from them.

As i said above and so did Wynn. Many companies and carriers do NOT have stock of the IPad Pro 12.9 cellular model since middle on June . Even the Apple stores have none in stock for the past month and half.

I ordered mine June 24th and in 6 weeks right now.

[Guiqc]

OMG, this is really working my patience. Just hope they ship before the 5th generation comes out 😂

[Meowmix]

Hello @Guiqc

Haha right? Even my couch which i ordered in the end of March / start of April is showing up tomorrow and that wasn't even in production ever before and it's brand new. So seems like Apple is having major issues lol. At this point? The price should also be lowered by Apple and the carriers..

[Guiqc]

totally agree with you for the price !

[Meowmix]

Even if the IPad came out in March? It's August and barely anyone has it in their hands. Most if not all facilities and manufacturing plants opening up late may / June. So there shouldn't be much excuse of not lowering the price. They should either offer a small discount or something for the inconvenience of waiting. However we know Telus and Apple won't. Lol

[Meowmix]

So everyday I have been monitoring Bell / Telus and Apple's websites to see who is grtting stock / shipment.

Bell as if this morning shows they have in stock of the IPad 12.9 on their website. I called and they got a huge shipment which includes most if not all the orders that were placed. Apple the same thing (3-4 weeks but usually is shipping them out faster now).

Telus? Crickets... Still shows ( in stock online 6-8 weeks) however 0 effort by Telus to say anything. My patience is running thin.

[Guiqc]

And so is mine 🤬

[Laurenz]

Geez I came to check up on u guys to see if any positive news came out and I’m still shocked that no one has gotten theirs yet I’ll pray u guys get your devices soon 🙏🏽🙏🏽

[Momonkey76]

11 weeks since ordering.

[Meowmix]

I'm at 7 weeks this coming Monday. I wonder what is going on. I know Apple said they had issues but also they have shipped out same to their customers.

They better drop the price or offer something for this wait. If not Apple? Telus should but we know they won't.

[Meowmix]

Hey guys! So after speaking to a manager? I got someone from the webstore to send me this..

" Hello D,

We apologize for the delayed response as we're currently receiving an unusual volume of emails due to the ongoing global emergency situation.

Unfortunately, this item is currently on backorder. As per indicated on the your order shipping message, we anticipate receiving stock by 6-8 weeks from the time that you placed the order (June 24, 2020). As of today, we are still within the timeframe, as tomorrow would only be the 7th week.

Your order will ship out as soon as new stock becomes available. Please advise if you want to wait for this item, or if you want this order cancelled and refunded.

We appreciate your patience and understanding in this matter.

Regards,

Guia
TELUS Webstore
TELUS Customer Solutions
Member of the TELUS team
The future is friendly®"

So for anyone that wants to hear someone from the Webstore? Contact Telus, speak to a manager and express ur frustration. They will get someone to email u.