Voicemail notification not showing up on S25 Ultra

[SanaulHaque]

Hi,

I have this problem with last few generation of Samsung Galaxy devices. I tried it with 3 different Samsung devices over the last couple of years. My voicemail notification never shows up as a notification on my phone. I have to manually speed dial '1' to hear those voicemails. 

Can someone help me figuring out this issue? 

For context: I am on an unlimited plan with Advanced Voicemail included in my plan. 

Thank you.

[TELUS_Support]

You should be receiving notifications as expected. To help troubleshoot this, we recommend the following steps:

• Ensure Notifications Are Enabled: Go to Settings > Apps > Phone > Notifications and make sure voicemail notifications are turned on.
• Clear Phone App Cache: Settings > Apps > Phone > Storage > Clear Cache.
• Check Voicemail App Settings (if using Visual Voicemail): Open the Voicemail or Phone app and verify that push notifications are enabled and permissions are granted.
• Network Reset: Settings > General Management > Reset > Reset Network Settings — this will refresh mobile data and voicemail connections.

[SanaulHaque]

Tried all of this troubleshooting but still no luck. 

[TELUS_Support]

That's certainly odd, we'll send you a PM so that we can dig a bit more into this for you.

[kinetixman]

What was the result, I have the same issue

[TELUS_Support]

That's no good, and you've already tried the troubleshooting steps mentioned above kinetixman? 

[kinetixman]

yes and I am on my 4th Telus support person now. Its very frustrating.  I was hoping you guys had a resolution from the chat above

[SanaulHaque]

No solution yet for me.

[kinetixman]

Just seems ridiculous.  It worked on this phone until they switched my monthly plan.  I don't know how that would changed anything else

[TELUS_Support]

That's definitely strange. You mentioned you are on a call with them now? 

[kinetixman]

I was on a call and got disconnected

Still no solution

[TELUS_Support]

Sorry to hear that, we'll send you a PM so that we can take a look.