can't activate disney plus subscription

[bluepanda]

I've been having this issue for several weeks, when I try to go to the subscription page to manage my subscription I get the error 'Sorry, your subscriptions list is not available at this time. Please try again or check back later' but I have been receiving emails to activate the subscription and I see it on my overview page. I've tried with multiple devices and on both wifi and data and get the same error. I've called into customer service but they were not able to resolve the issue and recommended I fill out the support form (which I have done multiple times and have never gotten a response to...). Very frustrated with this

[prasid]

and can't even cancel it now.

[TELUS_Support]

If you are having issues, can you send us a private message? 

[prasid]

I have sent it many times but haven't had a response.

[TELUS_Support]

We just replied to your private message.

[nash211]

 Chat with Disney Plus on their web site they can be very helpful. They should be able to resolve the issue with the Telus activation.

[Tmoir4]

I am having the exact same issue and regular Telus support was no help

[TELUS_Support]

Can you send us a private message? 

[HaiH]

Is this where I have to send the private message?

Hai

[TELUS_Support]

No, this is still a public post. You need to click the envelope at the top right hand of the page to send us a private message. 

[Tmoir4]

I have sent a private message still waiting for your reply…

[TELUS_Support]

Hi there, we replied to your private message. 

[debbievel]

Again my credit card was debited for the subscription.  I still cannot activate my subscriptions. We are going on 6 months

[nash211]

Below you can find the general steps required 

1. Complete your purchase of the Disney+ subscription from the third-party partner
2. Look for an email, SMS, or on-screen message that contains an activation prompt to activate your Disney+ subscription
3. Click on the activation prompt to be directed to the Disney+ website or mobile website
4. Enter your email and password, then select Continue
5. Accept the Disney+ Subscriber Agreement 
6. Make sure you use your account login for Disney plus same as your Telus account
7. Then log in on your Tv or whatever your using 

  Hope that helps

[HaiH]

I did, but still not working 😔

[TELUS_Support]

we sent you a private message. 

[debbievel]

Resolved

[TELUS_Support]

Great!

[MBN98]

I'm also unable to activate the 24 months of Disney + promo that was bundled in with the new rate plans I'd signed up for on Black Friday.

We've encountered numerous difficulties during the course of migrating from Koodo to TELUS under the offer we were given, and it's taken +++ hours to get the other issues resolved.

For this problem, I've tried accessing support via phone, chat and social media (via TELUS Support's X/Twitter account).

All end with the same promise to escalate to Technical Support within 1-4 business days.  Repeatedly NO ONE replies.

Extremely frustrating.  Truly horrid service and grounds to migrate to another provider.

[debbievel]

My problem was resolved through this channel.

My problem was I had 3 accounts and they were not linked.

After 6 months

Sent from my iPhone

[HaiH]

Thanks for letting me know. Will cancel my bundle. Not worth the time spent to resolve the issue.

[TELUS_Support]

Hi there, if you need assistance with activating your subscription, send us a private message and we will do our best to help. 

[Ricer1410]

Also having this same issue with 3 tickets being sent in and haven’t been replied to 

[TELUS_Support]

Hi there, we replied to your private message. 

[rtangrtang]

i have the same problem. i also am part of a senior group and recommended this stream+ to them and all of them cannot activate it.