Resolved! E-Sims
How do I convert my Telus Sim to an E-Sim on my iPhone 13? I want to keep the same mobile number.
Latest topics
Resolved! Iphone
Recently purchased an iPhone from apple so it’s unlocked with no carrier. I currently have a plan with Telus on my old iPhone (not on a contract anymore) as the old phone was paid off awhile ago. Am I able to just transfer my SIM card over to the new...
Resolved! Will my device work on Telus?
Greetings, I purchased a wireless camera that supports 4G LTE: WCDMA: B2/B4/B5LTE FDD: B2/B4/B12Will this work on Telus? Does Telus have a support page that describes their network? Thanks,Shane.
WiFi Calling Not Working with Building Intercom
My apartment building intercom is connected to my mobile number. I receive a call when someone buzzes my unit, and in turn I can talk to the person via my phone, as well as unlocking the front entrance door by pressing an option during the call. I ha...
ORDER
I ordered the galaxy Z flip 3, 3 days ago but still did not get any email with info. Is Telus having any delay on the online orders?
Resolved! Email or live chat with a real person account management
We are in Belize and have already suspended (vacation) our phone numbers. We need to speak with a Telus Rep but we just keep getting the bot or a call back option on the chat, which we cannot use while in belize. We need to make some phone calls and ...
Poor data reliability in Burns Lake
I noticed when in areas like Burns Lake, I have a 5G connection, but the data streaming in very sporadic. It seems sometimes I can load things quickly, and the next time it just times out. All this while having a full 5G connection. I was told that d...
Resolved! Vacation suspension
I'm heading for Mexico and Panama for the next few months. Telus wants $30 per month to hold my number. I thought about changing my plan to the cheapest one available but it's still $30. Thinking of porting my number to a VOIP, or just canceling my s...
Mobile Plan for Hotspot - Competitiveness Request
Dear Telus,I've been waiting very patiently for my favourite Purple brand to come out and match both Rogers and Bell with the ability to share Mobile Data plans with Hotspot Devices. Both direct competitors have had $10/mo options for ages now and th...
Resolved! Texting Issue to Rogers?
So far things are going smoothly now with my Motorola G Stylus (2020), however...something I just ran into and was wondering if anyone has had any experience like this. I can text to any of my contacts except for one; he is on a Roger's plan using an...
