international text messages.

[giftwox]

i have UL international text messages. but can not send it. under usage summury. shows i send. but never received. both of my lines. too much problem with telus.

[TELUS_Support]

Hi! Have you tried to restart the device? When has this started happening?

[giftwox]

i did restart both devices. the problem is the international numbers can not receive the text message. but in my telus account the usage summury shows i did send international message. this is since day one when i start use telus service.

[giftwox]

i am using ESIM for both devices.

[TELUS_Support]

I see, have you checked the other users international numbers settings? Perhaps they have the block? 

[giftwox]

tried 2 different numbers. not working.

[TELUS_Support · Accepted solution]

Let me take a look with my support team and we will message you once we find out more information! Thank you.

[giftwox]

thank you