Dear Sir/Madam,
I am writing to express my concern regarding a recent change to my mobile service plan that I believe violated the original terms of our agreement.
In November 30 2024 (Black Friday, Promotion), I signed up for 24 month mobile plan with a monthly fee of $65. At the time of signing, I was informed that the following monthly discounts would apply.
$15 Bill credit, $15 Mobile and Home Discount, $5 Pre-authorized payment Credit.
With these discounts, my total monthly charge should be $30 plus applicable taxes.
However, starting from May 2025, only 6 months into the contract, -the $15 Bill credit was suddenly removed without notice or explanation, resulting in an unexpected increase in my monthly bill. I find this both unreasonable and inconsistent with the terms I originally agreed to.
I respectfully request that you honour the original contract and immediately reinstate the $15 Bill Credit for the remainder of the 24-month agreement. I trust that your company values integrity and customer satisfaction, and I hope this matter can be resolved quickly and fairly.
Please respond to this issue at your earliest convenience. Should I not receive a satisfactory resolution with a reasonable timeframe, I may consider escalating the matter to consumer protection agency.
Thank you for your attention.
Sincerely,
Vivien
