Here's an organized summary of my experience with Telus, comparing it with my previous Rogers plan:
Comparison of Plans
FEATURE
ROGERS PLAN
TELUS PLAN
Price
$35 CAD
$ CAD
Data
150 GB (100 GB bonus for 2 years)
250 GB
Global Minutes
1000 minutes
1000 minutes
Coverage
CAN-US-MEXICO
CAN-US-MEXICO
Experience with Telus
Customer Service:
Initial Expectation: Expected poor customer service based on complaints.
Experience: Found it challenging to deal with customer service reps but they were willing to help with some communication gaps.
Conclusion: Patiently explaining issues to reps can lead to resolution.
Post-Porting Experience:
Contact Frequency: No need to contact customer service after porting and setup.
Speed: Excellent speed, with 1.2 GB in Scarborough, ON.
App: Telus app is well-designed and meets most expectations.
Signal and Voice Quality: Excellent signal and voice quality, even in level 2 basement parking of Condo in Eastyork.
Overall Satisfaction: Happy with the service, speed, and call quality after one month of use.
Plan Competitiveness:
Assessment: The plan offered by Telus is very competitive.
Key Takeaways
Speed and Quality: Telus offers excellent speed and voice quality, which is a significant improvement over Rogers.
Customer Service: While customer service can be challenging, reps are willing to help if you are patient.
Plan Value: The Telus plan is competitive, especially with the increased data allowance.
Conclusion
Despite initial hesitations about customer service, your experience with Telus has been positive, particularly in terms of speed, signal quality, and overall plan value. The Telus mobility internet speed and voice quality have exceeded expectations, making the switch worthwhile.
