Horrible Cust Service - How to escalate problems?

[Tom-Business]

Does anyone have suggestions on how to escalate a problem with Business Mobility and actually get a response from supervisor?   They never provide email or phone contacts and dealing with the Live Chat is useless.  I have tried two different times with promises of response and help and never got anything - 11 days since last attempt - and no way to contact them again to ask for update.  If you go to Escalate Problem online, Telus tells us to use the Escalation Contact Form but it does not exist - the link to the form is an loop back to the previous screen.   Absolutely horrible service.  They must think if people get too frustrated they will just give up.   

[TELUS_Support]

Have you attempted to use our Business Support portal at https://www.telus.com/en/business/support to address your concern?

[Tom-Business]

Yes I have used the Business Support Portal and the Live Chat and the phone lines.  Please have your agent Oscar [mod edit: private info] contact me as he said he would when we last connected on March 20th.     I have also asked for sales agents supervisors Maria [mod edit: private info] and Marlou [mod edit: private info] to contact me with no response.  

I have wasted countless hours over the last 5 weeks trying to get an answer or assistance on this matter.   If your policy is to frustrate customers until they give up, you are probably winning 90% of the time.   Absolutely HORRIBLE SERVICE

[TELUS_Support]

We can see if we can track some info down for you. We'll send you a private message to discuss further.

[TELUS_Support]

Hello. We can try to track down those team members to get some info about this situation if you'd like. To get access to see all agent interactions and notes on your account, we'd just need to quickly verify the account (the same as if you were to call in).

We verify here by having you log in to a secure one-time verification link with your MyTELUS credentials. Here's a link for you to verify:   https://smm.page.link/t18x5KuVWtuiKNz97

Let us know when you've verified and we can take a look, thanks.

[Tom-Business]

I have verified as requested. 11:36 am MST 2025-04-02

[TELUS_Support]

Thanks for verifying! We see the notes on your account from the previous agent Oscar you mentioned. We'll send him and his manager a message right now and get him to reach out to you asap.

[Tom-Business]

Thank you. I will await them calling.

Tom Pierce

[TELUS_Support]

Sounds good. They'll be in touch asap. Appreciate your patience.

[Tom-Business]

Yes I have used the business support portal several times. I even had a live agent at one point two weeks ago. Please have agent Oscar Alejandro contact me as he promised he would on March 20th.