Incorrect Promo Expiry

[Khinghing]

I signed up for the $100 prepaid yearly plan that includes 2GB of data/month. I signed up on Oct 24. When I log on to my account, I see that the data promo expires on Dec 24, 2024. 
Can someone help me resolve this?

[NFtoBC]

Can you post a screenshot with personal info removed?

[Khinghing]

Yes, see below. Thank you 

[TELUS_Support]

We'll get this sorted out for you. We sent a private message your way 🙂

[Khinghing]

Thank you, I appreciate it. I have responded. 

[TELUS_Support · Accepted solution]

@Khinghing The 2GB add-on is a monthly feature. The expiration date will auto-renew every month. The reason is shows an expiration date of December is because you're viewing it in November. 

[Khinghing]

Thank you for looking into this and confirming the above!

[Richlam]

The same thing happened to me this morning....signed up in January 2025 and now I don't have data even thought it should auto renew every month for 1 year?!