URGENT Connectivity Issues in Montreal Rivière-des

[Ministryattaché]

I am writing here because i cannot hold of any technician from Telus. Please transmit this message to the decision maker. All the employees of our Ministry and the neighbors in the Factory workers we are having problems with connectivity. The signal on our cellphones, the security system, and the devices is very weak and inexistant. This situation is hidering our normal office work and exposing our safery because the security system is offline.

Please send a technician to diagnose and repair the towers broadcasting to the zone in MONTREAL RIVIERE DES PRAIRIES covering from east of A25 to the street of Rodolfe Forget. I am writing here because today i have visited the office of the deputy that is in that zone and they have the same problem. So on behalf of the RDP residents I volonteered to contact you but the online service and the telephone is not possible to wait so long and the chat is offline. PLEASE DO SOMETHING SEND THE TECHNICIAN FIX THE TOWERS AFTER THIS SNOWSTORM it is sure that the snow did something to your equipment.

[TELUS_Support]

Hello. We'll send you a private message to discuss further.

[Ministryattaché]

Hello

Thank you for writing to us and your reply means a lot. I think your answer is written by a robot because no one called our embassy.

Unfortunately all our neighborhood still experiencing interruption and variation of the signal coming from your towers: intermittant, sometimes very good and suddenly it is weak to the point of the call drops silent. 

Please can you send your technician to check the broadcasting tower that supplies and covers the north of Rivière des Prairies in Quebec especially the zone from the 25A highway to the avenue Rodolphe Forget (the italian church). This section is in a low slope and the signal here is bad. 

If you do fix this problem and notify us we will write a good review about your services. 

Thank you for your care. 

Public relations team

[TELUS_Support]

Hi there, we sent you a private message in order to get more information. However our options here are limited when it comes to level 2 mobile support. It needs to be done over the phone since they'll ask you specific questions and 1-866-558-2273 is the number to call them.