Hi,
My kid lost his phone that has the prepaid 365 plan, Sim is lost too in the phone. I got a new SIM today and have an other phone for him but I am unable to switch the SIM, no option to do so in my Telus even though many tells support pages say there is. 2 dropped calls when I called to speak with someone. Telus assist is useless. Why is this so difficult? I was going to switch my carrier to Telus and add fibre internet but that seems silly if you can't get what you pay for. Why is it impossible to get any help from Telus?
