Has anybody been charged for telus and nothing was even hooked up? N they wont pay me back

[TELUS_Support]

Hi there, we will send you a private message. 

[Rocky3]

@Paullysgirl74 

Yes, I am into the 2nd month of billing on an account I did not ask to be opened and the billing is for a landline that does not exist. Support has said it takes several months for accounting to realize their mistake.

[TELUS_Support]

We can help clear that up if you'd like @Rocky3 - You're a veteran in the Neighbourhood at this point so I won't say the line but we are happy to help

[Rocky3]

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@TELUS_Support wrote:

We can help clear that up if you'd like @Rocky3- You're a veteran in the Neighbourhood at this point so I won't say the line but we are happy to help

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And I know you will from experience. For now I am waiting for a reply from support whom I have traded emails with. I will say that the mail arrived with a refund cheque of the credit on the old account which of course the new account should have received.

Oh wait, I looked online in my account and there is still pennies credit (interest?) there but the new account also received the previously large credit that sat in the old account. So I have a Telus check to cash and also a credit of the same amount on the new account. Then the current month is billed.

I think we need to let this play out some more. 

I am not cashing the cheque as eventually someone will ask for the money back.

[TELUS_Support]

Keep us posted Rocky3 and thanks for your time !

[Rocky3]

The July 14th bills are out for old and new account on a landline already terminated.

As I mentioned there was pennies credit remaining on old account after they sent a cheque for the credit and which was also applied against the new charges on the new account.

Now that check amount is shown as amount due less the pennies credit. 

BUT

The new account has recognized the billing error and has credited back the billing for past month. However not sure how this works as there is now a credit balance of just under $10 on the new account to which I never paid a dime.

@TELUS_Support 

1) Shall I wait for the under $10 cheque before doing anything?

2) Should I pay the balance shown owing after cashing the rebate cheque?

3) Should I cash the cheque, pay the balance owing less the under $10 credit so the two can be harmonized.

4) Should I just wait another month and see where the balances are without cashing the Cheque? 

[TELUS_Support]

It would be best that we check both accounts for what happened so we can provide next steps. Usually the cheques are automatically sent out for whatever balance is on the account but the charge-back seems odd.

We'll send you a private message to verify the account. Once we have an answer we can comment back publicly without any personal information if you'd like