2100 words is not enough to describe the misery Telus is putting me thru.
Someone inputted a wrong address so Telus cut off my TV and internet. Took two 5 hour long calls with techs and Loyalty just to get my service back.
Instead of just restoring service, I had to start a new contract. Telus no longer offered the package I had originally subscribed to, so they offered me the core+premium package. I told the rep I already had 3 streaming channels from Telus, re responded that was no longer available (wrong, its just offered thru mobility). Being tired, I accepted the deal.
I also decided to add a second TV, which meant I had to get new set-top boxes. Ordered 2, got 3. Went to record, but was told I need to spend $5 a month for that service. Back on the phone to Loyalty, said that service had been added, which was a lie.
Back on the phone with billing with one of those obsequious reps who kept telling me how he wanted me to get everything I wanted. He did get the recording fee waived (at great effort by himself). And since he practically begged me to ensure that I was completely satisfied, I brought up the channel I was no longer getting since Telus decided arbitrarily to disconnect me. He said he could do it for $5. I refused and he started explaining how great a deal I was getting, and how much effort he put in to get the other fee waved. I told him just to escalate the request.
Later, I downgraded to from core+premium to just core. Don't know how much I'm paying. Tried to add the missing channel, but can't.
And now I discovered that I've been charged two disconnect fees of $240 each. Telus has a sense of humur, even if it is a sick one.
