Mobile Plan - Negotiating in Bad Faith

[Resolve]

I recently negotiated plans for two cell phones, a smart watch and tablet.  I was told the plans for the watch and IPad would not show up on my account until the phones were activated.  I activated my cell phone plans with Telus, thereby cancelling our plans with my old provider and proceeding to activate the plans for the watch and IPad.  I am now being told the Telus cannot provide the plans for these two devices as negotiated- what now?

[TELUS_Support]

Hi! Thanks for letting us know, what was the reasoning you got?

[Resolve]

The plans that were first negotiated are not now available and there was nothing they could do to remedy the issue.  I also attempted to reach out to a previous rep who asked me to call, (gave her name) but was initially told that doing so was not possible.  I pursued and was told the callback could take 72 hours. While 72 hours has not elapsed, I have had no call and I now have no service for the watch and tablet, as these were tied to old providers contract.  I was also told that it was highly unlikely that this person who I was attempting to contact would be able to provide the previously agreed to plan

I am at a loss what do.

[TELUS_Support]

We'll go ahead and send you a DM so we can gather more details.

[Resolve]

Thanks - but what is a DM?

[TELUS_Support]

We've gone ahead and sent you a direct message on here.