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Telus Rewards Visa Gift Card Issues

ChrisL
Neighbour

I am having issues with my Telus Rewards Visa gift cards. I had ordered $300 in Visa cards with my points.  When I tried using them at multiple retailers they kept declining.  After contacting Telus they suggest I contact  myprepaidcentre.com and they suggested reactivating.  Still same issue.  myprepaidcentre then directed me back to Telus.  Eventually Telus let me know these could only be used at the Telus store.  I tried the local Telus store and they kept declining.  I tried a second Telus store, same issue.  This time they informed me it only works at non franchised locations.  I went to two more locations and got declined at those as well.  Now the cards are expired and I feel I put in sufficient effort to make these things work.  The online chat was unable to help and kept getting disconnected.  Does anyone know how I can get in touch with the rewards team directly?  Is there any way to recover these cards or points?  Thank you for your help!

5 REPLIES 5

TELUS_Support
Official Support Team
Official Support Team

Hey Chris! That sounds really frustrating. We want to help you out with this. Please check your PMs so we can get more details and look into it for you. Thanks!
 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

TELUS_Support
Official Support Team
Official Support Team

Hi Chris! We saw your post and want to help you out. Can you please confirm when the cards expired? 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

The cards all expired at the end of April. 04/25

TELUS_Support
Official Support Team
Official Support Team

Thanks so much Chris. How many gift cards did you order with points?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

I had 3 of the $100 visa gift cards for a total of $300