Missing Rewards Points
I never received any points for September 2024. I have the points for August and October. Wondering who I contact to have the issue resolved?
Latest topics
Lies
I have spent up to 6 hours on the phone with Telus reps with the last one on November 29 where I was promised by both reps I spoke to that I would get all my money back that they overcharged and my bill would not be more than 190.00 both lied I have ...
Fake promotion or error
Received this loyalty offer 4 th time in last 3 months but don’t able to redeem eitther it is fake again or you guys have a issue at your backend pls resolve it see the photo attached
Telus want to frustrate me with high bills, please somebody help me
I am very much tired of the high bills telus us bringing for me, I seriously can’t cope with this bill, last month we had a long call with the customer care and they reduced the bill by 20 dollars, now this month they brought back same amount of bill...
Resolved! I set-up pre-authorized payments and Telus has not taken payment
I set-up auto payments around Nov 20th and the payment was supposed to come out automatically on December 3rd. As of today's date (Dec 7th) it still shows as payment outstanding. What gives? I don't want to get hit with late fees. Should I just go ah...
My Telus Experience
I recently signed up with Telus for security and mobility services, and I have to say that my experience so far has been terrible. Security services:I was a Vivint customer. Telus told me there were no technicians in my area to repair an issue so I h...
Why havent my devices been shipped??
on day 10 business day for my phones to ship, and get nothing but the run around when I call in, and customer service reps that cant comprehend the langue, or speak it so it cant be understood. Very frustrated, and getting ready to jump back to Bell.
Total confusion with Telus
Because I got a bounceback that the Telus Support mailbox was full when I tried to email, I'm putting this here in the hopes someone will see it: My mother moved down from the Shuswap to Chilliwack, BC in at the end of September. Before she left, she...
Credit Reporting Agencies
I understand why Telus would pull a credit report when establishing a new account. That's a normal business practice. What I do not understand is why Telus reports the account activity each month to Transunion and Equifax when the account is setup fo...
Printing Bill
I want to use my monthly bill to renew my driver's license and health card, but I cannot find an option to see statements or bills. Has this been removed entirely? The help still mentions it being in the top menu, but I can't find it either online or...
