Hello, has anyone had issues with getting a Home Security system and returning it; only to have a collections agency contact you. This has been going on for 2 years. I am getting NO HELP from Telus. I have been a client for 30 years with mobility pla...
Anyone else have issues with price match taking longer that the 15 business days?
We ordered Telus on Oct 10th It was to be installed on the 15th…. Waited, waited but No show.When I called they said nope we didn’t have an order, But we have an email from you… blah blah they will be there the 18thWe got it installed (nice fellow) o...
I placed an EPP order on December 9th (seven days ago) as a new customer, for a new phone and plan. However, I haven't received any updates or information. The status remains unchanged, indicating that it hasn't even been processed, despite the payme...
Hi I am wondering about the Bring it Back Program and what options I have at the end of it? So if I bring it back ( my phone) does that guarantee me to get another phone/line with Telus? Does my phone have to be in perfect condition when I bring it b...
My 2-year service agreement is up for renewal in about a month and half and I noticed that one of the discounts on my November bill was removed without notice. I called in and spent over two hours and finally got a one-time credit back. However, the ...
3 months ago I renewed my Telus business phones on to a new plan and switched my Telus Home plan to business. They were to cancel all of my home services but did but did not and continue to bill me in any case. I have spent and wasted well over 10 ho...
So im having trouble remove an account on my telus account that i never had the intention to keep, i was given the wrong account number and now its stuck on my account, which i am unable to remove. i tried to call get help over customer service but t...
I agreed to a family plan with telus back in November and have not received my sims due to the Canada Post strike. I am still being charged even though im unable to use the service. Is there any way I could pause my bills or be credited until im able...
