I closed my internet account back in 2017. I thought everything was taken care of such as payments and closing balances etc.I happened to check my junk mail in my folder today and I had an email from a collections agency called General Billing inform...
I was on a two year contract and recently I talked to customer loyalty department to renew my contract. I was given a package for $49 . One of the credit was not applied for more than a year. I was told by the rep to talk with their manager to overri...
I received a Telus prepaid visa card for $50 from Telus. It can only be used at participating Telus stores. I tried to call Telus to have it used on my account. Agent couldn't do it. I couldn't do it. Error message received. Agent tried to get suppor...
hello! I have a question. I use Telus home internet and today I agreed to a mobile connection from Telus. at the moment I have a sim card from rogers and I will need to change the number. I received an email with instructions on how to do this and it...
Our basement used to be rented out and the tenant had Telus Optik service. They have since moved out and we have renovated the basement as we will no longer be renting it out.We have an ONT already for our service so we don’t need a 2nd.What do I do ...
I want to ask, I made a call to Ukraine without knowing the tariffs, I spoke for 60 minutes and I received a bill for 1157 dollars, is it possible to cancel the payment?
I had my installation in March, two days after installation we determined we didnt want the home security system due to cost. The installer came the next day and uninstalled all the security equipment and took them with him. I have called now 3 times...
if Telus can't get it together enough to send me my invoice by email instead of me trying to remember to go on their website and try to remember how to access the account, why can't they at least send an email stating that the invoice is due. Instead...
My bring it back ends Sept 21. The new iPhone will be released right around that time or after it. Is it possible to extend my bring it back until the new iPhone arrives? Can I reserve one early so I can just bring back my current iPhone and start a ...
I read a thread from recently about this very thing, but it has already been locked (??) so now I'm creating a NEW thread about it. Please do not lock threads about ongoing issues unless the have been resolved. The original link is:https://forum.telu...
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