My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Latest topics

Fraudulent Calls/Emails

I received a call yesterday and today from 1-866-558-2245 and 1-866-558-2277. Both were offering me an upgrade on my phone and plan, paying just 55$/ month for a brand-new iPhone 15 or Samsung Galaxy S23 and Tariff Plan for each line + Unlimited Text...

NMO by Neighbour
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Resolved! Account Cancelled but, still getting e-bills

Took over 5 months to get Telus to STOP billing me for a Cancelled account!!! And just when I thought I would NEVER have to talk to another Telus support person, ever again.....I receive yet another e-bill in my inbox!!!!!!!At least now, when I sign ...

jsproat by Neighbour
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Pay

I need to pay my bill while my phone line and text messages doesn't work anymore. I tried to log in on my Telus to do so but I need a security number that I should have received by text message...I don't know how to pay to have my line back rapidely.

Cancel Button

How can one quickly cancel a prepaid account that is no longer needed? Don't want to call hotlines or chat to a silly retainment officers. Would someone please point me to the "cancel button"? This would be well appreciated. Thanks!

Resolved! Account cancellation

Hi. I wanted to ask, I am account is due for cancellation on April 8. Does that mean I have until the 8th 11:59 it it will be cancelled on the morning. Furthermore, if it gets cancelled, can I still pay the funds, start over & ask for my old number b...

Miyona77 by Neighbour
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Resolved! My Telus login issues

Anybody having issues logging into the My Telus iOS app? Seems it logged me out automatically and now can’t log back in. I am logged into Telus TV+ without issues, same username and password. Well, it’s been 3 months since I had a Telus issue which i...

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