My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Latest topics

Spam Calls

We are plagued daily with two or three obvious spam calls, ofren at awkward times. We have learned that if there is a two to three second pause after we day hello, it is a spam caller registering at the other end of the line and we hang up. A neighbo...

IanC by Neighbour
  • 2569 Views
  • 1 replies
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MPS Download speeds

After upgrading our system to 70MPS ten months ago, and then finding out six months later that we could never get 70MPS we settled in to 50MPS. But our range was anywhere from 15MPS to 42MPS and only this last month has our system consistently receiv...

IanC by Neighbour
  • 3060 Views
  • 2 replies
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Resolved! Contract Renewal

Hi!My two - year contract is up in February, but I haven't received a renewal notice. Do I need to do that or does the it just auto renew at higher rates now?Thanks in advance.

Resolved! scam?

Today I received a phone call from number +1 647 249 7455 with a really nice upgrade for my current plan. I wasn't sure whether to proceed with this offer or not, because I suspected it was a scam call, therefore I asked if I could call back so I wou...

Kim2 by Neighbour
  • 20693 Views
  • 5 replies
  • 1 kudos

Resolved! Creating a "manager" for my Telus account

If I am away from home when one of my Telus services (internet, land line etc.) goes down my wife cannot authorize repair services because she is not the account owner. The website speaks of an account "manager" as someone authorized to manage the ac...

Resolved! transfer account

My landlord pays for my Telus internet/TVCan I get my landlord to have Telus transfer the account that's in his name to become my account with my permission into my name, so I'm responsible and pay for it?

mirek by Neighbour
  • 4963 Views
  • 2 replies
  • 0 kudos
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