My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Resolved! Supposedly closed account but still getting emails

I haven't been with Telus for a couple of years now and recently I've been getting these legit looking emails that my account is locked due to too many tries to get in. I've tried logging in and I can't because the account is closed. I can't unsubscr...

Resolved! Upgrading new phone

Hi i'm planning to upgrade a device through online, my question is, if i picked a plan on this new device, will it be my new plan and my first plan will be automatically stopped/changed? TIA

Romel by Neighbour
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Resolved! Etransfer scam?

I got a text message "A return of:$119.62 is now arranged, to receive your return see: (website)*Data rates may apply."When I clicked the link it said it was from telus and to select my bank and then put my banking information in but it seemed fishy,...

xCas by Neighbour
  • 11582 Views
  • 3 replies
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Resolved! App payment notice

Why does the Telus app keep telling me I have an overdue payment of 0.00 owning or my service will be suspended? My bill was paid the day I received it by visa using the app and there is no balance.Started with latest Telus Account App update.

Resolved! Simple Share plans, not so simple

Hi there, I'm currently on the market for a so-calles "family" plan where 2 lines would be combined. Current usage would be: 5GB-ish data, used by one line only, unlimited text and minutes, and of course the mandatory stuff (voicemail, caller ID, cal...

Cubytus by Neighbour
  • 7470 Views
  • 3 replies
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connecting devices on the Telus WiFi

I have a router, is written on it: TELUS router. I have a new Samsung smarttv, and I have a computer running Win 10 newest version. Furthermore, I use iPadPro and iPhoneX. I have 2 problems, caused probably by the same settingsproblem. 1. If I want c...

Josef by Neighbour
  • 2128 Views
  • 0 replies
  • 0 kudos

Fibre in The Hamptons

I just received an email from Telus saying their service is better than Shaw/Freedom. Maybe in some areas it is. But in my neighbourhood we only get the very worst internet option Telus offers. We were told by Telus 6 years ago when we moved here tha...

LauCo77 by Neighbour
  • 4006 Views
  • 3 replies
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