Unapproved changes to service agreement

[dan_spruce]

In late January I negotiated a new 2 year service agreement with Telus for Television, Internet and Smartwear.  At some point in March Telus decided to change the "agreement".  I put that in quotes because I wasn't asked, told it in any other way informed.  The results of the change is a substantial increase to my bill without my consent or approval.  I'm pretty sure this is contrary to CRTC rules.  I've spent the better part of two hours trying to resolve this issue and am still on hold awaiting a retention manager.  

It would be great if someone could contact me immediately to resolve.  Given that no one has ever communicated this revised "agreement" to me, I'm pretty certain cancellation without penalty is my next step.  If we get there I'll also cancel my cell phone as well as all of my small business accounts.  

[Rocky3]

OMG, you want someone to help you immediately, not to reverse the error but to cancel your service. What happened to the "agreement" you made for two years. 

[dan_spruce]

I'm still on hold waiting for the fourth level to help me resolve the issue.  Arguing to get Telus to honor an agreement wasn't how I wanted to spend a Sunday.  I'm pretty frustrated at this point.  The deal isn't any better than Telus' competition.  And their customer service can't possibly be worse.  All the news of Telus laying off customer service is obvious when you try to call.

[dan_spruce]

Also when you say " what happened to the agreement"that's a question for Telus, not me.  They don't even seem to understand that an agreement takes 2 parties.