What happened to Telus rewards?

[1955Chevrolet]

I was planning on cashing them in. On searching the Telus web site it just keeps looping around and around and of no help. Chat is similar,,,,thus useless as well.  

[BobArthur · Accepted solution]

You should have received an e-mail on or around April 3rd which would have contained the following message:

Exciting TELUS Rewards changes are on the horizon! To prepare for an enhanced experience, the TELUS Rewards portal will be temporarily unavailable starting April 11, 2025. During this time, you will be unable to access your account.

In early May, we'll be launching a new TELUS Rewards experience bringing more value to our members.

Stay tuned for an announcement in early May!

In the meantime, you can review the updated TELUS Rewards terms and conditions.

Thank you for your continued loyalty and we can’t wait to share what’s next!

Rewarding your everyday,
TELUS Rewards team

[KMoshea]

THANK YOU! I thought I was going crazy. I did not receive this email and was freaking out because it was looking like I had no points. I received the email in March saying that things were going to be changing, but not this April one. I tried the chat, and they said I have points but they don't know that they are not accessible right now. It was so frustrating!