Missing SSO Path Ping error on Android
Tried uninstalling and reinstalled the app. Same issue.What do I do?
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Home services cancellation
I cancelled all my home services effective May 9/2024. I gave plenty of notice and was paid in full up to that date (month to month/no contract). On May 10 I got a bill for just Internet (my services included Optik TV & Internet). Called Telus custom...
Telus Stream+
I received an email about the Stream+ package, which offers Netflix, Disney+, and Amazon Prime for $20. My question is: what happens to my existing Amazon Prime account if I get the Telus Stream+? Will I still have to pay an extra $10 for Amazon Prim...
How to get Account Deleted!
Hi - Telus put fibre lines up to our houses last fall - we never had Telus in this community before. In Feb I did sign up for a package but stopped it because of miss-representation and mix-ups with the installers that came to the house. So Telus has...
How to turn on Two-Step Verification
Greetings, I selected the Home Account forum, but this also applies to Mobility. I stopped receiving a code in the My Telus app. I called technical support, but I can't seem to explain what two-step verification is, and they couldn't understand the c...
Resolved! Set up Amazon Prime not working in My Telus web app
Hello, I'm trying to connect my Telus account to Amazon Prime. The Set up Amazon Prime link in the My Telus web app does nothing when I click it except for a brief flicker on the web site/browser screen. I've tried from a handful of devices (Mac, And...
My rewards not working
Whenever I try to redeem a reward an error pop up cones up that says current unavailable to process this. I've tried the app, website, incognito modd, etc. What is the issue?
Cancelled
I got talked into services by a door to door salesman. Had regret within days. Canceled my services. But recieved a bill. I thought there is a 10 day grace period?
Billing Errors
I have been on the phone for hours trying to have my bill corrected for the past few months. I was told last week to expect a call back today which was not received. This is beyond frustrating. I keep getting told that the bill is overdue and needs t...
Telus Neighbourhood account - Cannot log out!!
I cannot logout of the Telus Neighbourhood account! When I left click n the Avatar it only gives me My Profile, and My Settings.. where is the log Out option?
