My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Scam

I was recently contacted by a fellow with a heavy east Indian accent that claimed to be a Telus promotional rep. The call came from, as indicated on the phone, TELUS 888-811-2323. He offered discounted home billing and cel phone service, a new modem ...

Greg5 by Neighbour
  • 314 Views
  • 1 replies
  • 0 kudos

Website login is broken... again...

Not for the first time: My Telus login is bricked. Order of operations:- Go to log into My Telus Account page as per usual- Enter e-mail and password "we've sent you a log in code"- Enter the code perfectly; I checked 3 times and it's only 6 digits- ...

Telus Rewards Error

When trying to redeem rewards points I keep getting this message:"You recently updated your contact information that is connected to your TELUS Rewards account. This information update is still in progress and you cannot make a redemption at this tim...

Janelle1 by Neighbour
  • 975 Views
  • 8 replies
  • 0 kudos

Collections With No Notice

I am lucky to have answered the phone and paid the collections account with General Credit Services before it was reported to the credit bureau. I received a phone call from General Credit Solutions in regards to an account that was closed 2 YEARS AG...

KL101 by Neighbour
  • 655 Views
  • 5 replies
  • 1 kudos

Cancel

I cancelled my home services with Telus in November due to deteriorating service. I returned all my equipment and now a credit agency says I have an outstanding balance. Just proves I made the right decision to cancel! When I spoke to a CSR they said...

Crampton by Neighbour
  • 291 Views
  • 1 replies
  • 0 kudos

MyTelus App

Anyone getting "your bill is overdue" notification on the mytelus app when in fact it is paid up in full.Very confusing as I generally pay my bill as soon as statement is available.

Connect app log in

Hi, i have been trying to log in into my telus connect app for weeks and i always get the same message : sorry our log in service is unable to log you in at this time. Any solutions ?

Mvpete by Organizer
  • 403 Views
  • 3 replies
  • 0 kudos

TELUS Rewards Not Being Credited to my Account

So it seems that I have TELUS Rewards available on two accounts, my home account and my security account. I haven't been collecting as long on my security account because I was previously with ADT and at one point, I received notification from TELUS ...