MyTelus App

[kmaries]

Upgraded my phone from iPhone 11 to the iPhone 16 and having login issues with the MyTelus app. I can log in no problem on the Safari browser but when entering the exact same credentials into the app to log in, it is saying incorrect username or password - which I know isn’t the case because I JUST logged in on Safari. I’ve called and spoke with support, they reset my account and sent a brand new invite but still not working. Anyone else experiencing this and how can I fix it?

[TELUS_Support]

Since you've already reset your account and received a new invite, and you're able to log in via Safari, the issue may be related specifically to the My TELUS app itself on the new device. A few things you can try if you haven’t already:

• Delete and reinstall the My TELUS app.
• Make sure your iOS is fully up to date.
• Double-check that there are no saved credentials auto-filling incorrectly from your Keychain or password manager.
• Try logging in with manual entry (not autofill) to rule out formatting issues.

[kmaries]

Thanks for your reply,

I have deleted and reinstalled the app

My phone is updated to the latest iOS 

I am typing everything manually and no passwords are saved

I am still having trouble logging in.

[TELUS_Support]

Thanks for the update, and we appreciate you taking those steps. Since you're still having trouble logging in despite reinstalling the app, updating your iOS, and manually entering your credentials, give us a call and they can look into this further. 

[kmaries]

Unfortunately, when I called the representative was not sure what to do. I feel like calling again would be a waste of my time and the representative.