2 weeks ago
Is there anyone have the same kind of service problem?
I started My SmartHome security plan in August, After installation of the devices, I found that the technician did not leave security decals and lawn signs. I tried many times to call back to the customer service to get those windows stickers and lawn sign. Customer service told me over the phone that they can send those things back to my house but never receive anything. It's so disappointment. And it's a very annoying process to get someone (real person!) to respond. There's no online chat nor direct email contact that can reach Telus. Or am I too stupid to get help using ways other than phone calls (it's really frustrating to wait long time for someone to pick up the phone)?
Solved! Go to Solution.
a week ago
We can definitely take a look in to this for you. We'll send you a private message to discuss further.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
a week ago
We can definitely take a look in to this for you. We'll send you a private message to discuss further.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
Friday
I'll wait for your PM.
yesterday
Hi there. we did send you a PM on June 2nd. We are awaiting your reply.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.