Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Does anyone know how to remove a sensor from a security system. My Carbon monoxide is faulty and I need to remove from my devices until new one arrives. I called today, waited an hour and the individual didn't remove the sensor as it has no batteries...
Hi, I woke up this morning and disarmed my security but all of a sudden there's a 'mute' icon that says 'Silent arming' floating on top of the green disarmed icon. I've never seen this before.
Hello, We have a telus box on our front lawn we'd like to get it wrapped. Who can I contact.
After having no issues for the first year, the past month there has been no audio from our doorbell camera. When answering the doorbell through the app there is no audio from the video and there is no audio from the doorbell on the other end of the c...
Having been a previous customer of ADT I recently had the Telus home security system installed. When the ADT system was installed I was told that when the alarm was primed AWAY, I could only re-enter by the front door in order to turn off the alarm p...
Hi, I have the basic home security package. I bought a iq4 control panel used. How do I add the panel to my system? I tried using the home security app but see no option to add it.Second question is I want to add the garage door controller but don't ...
I've been getting a lot of calls claiming that they're from TELUS and they offered me an offer which is too good to be true. But just to be sure, I asked them to send an email. The whole email body looks suspicious. But this might be just me being pa...
Replacing my 2 year old DSC wired system with TELUS Qolsys wireless alarm system, I want to mount my Qolsys remote panels in the same place my DSC panels were removed from but need to splice in a 90 degree barrel connector for the 7 volt DC power. Do...
I am trying to replicate our previous DSC wired alarm system functionality and have purchased a used Qolsys QW9104-840 Remote Control Panel which allegedly can be paired to my new IQ 4 Master panel. This master panel is inconveniently located halfway...
So I've just signed up for security and got an outdoor DIY install camera my as I've already got a Google nest doorbell camera I wanted to get an additional outdoor one to cover the drive area and as per the instructions I purchased a DC cable extens...
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