Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Hello, Just received an interesting call at work from the # 113479830606. They claimed to be from Telus and were informing me that, due to a number of customer complaints, they would be changing up/repairing the telephone lines in the area around my ...
Got an email from promotion_telus@salesperson.net about a cellphone promotion. Is this a scam?
Hello:I reached out to customer support on twitter regarding an issue with my Rear doorbell stuck on a solid blue light (shuts off every 39.46 seconds and maintains solid blue light) and seems to power cycle itself to no avail. Simple fixes have been...
Hello,I wish I can find a solution.I have recently seen my previous number being used by another person and on Whatsapp, the person is using my name too!!I previously used to have WhatsApp for that number, and before I cancel the number I made sure t...
hi...l cancelled my telus subscription and paid my 2 outdoor cameras in full....may l ask if l can still use them, if ever, what will l do to have use of those cameras. thanks
I'm wondering if any of you have dealt with a similar notice. I found it odd that Telus sent me a notice via registered mail saying to book your mandatory security upgrade due to 3G service going away in Canada. We have an 8-year old ADT system that ...
I would like to try out the Telus home security service but I'm worried about having to return the device if I choose to cancel. I have animals that love cords/wires and i'm worried they'll get chewed. What is the fee if I cancel in the trial period ...
How can I get on the do not knock list to stop door to door sale people that are really rude?
Just had two young door-to-door salesperson trying to sell Telus services. I was genuinely interested in the security system, but once they found out I was not going to sign up today (I told them I would like to do more research), they immediately ch...
Looking to set up Telus as a bill payment option for my online banking. I already have Tellus Communications (home services) and Telus Mobility (cell phone). What company name should I be using for my security bill?
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