Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Hi Everyone, "Telus" has called me multiple times with a promotion for a Cell plan and new cell phone. I signed up thinking it was legit, but now not sure. They asked for my CC number and drivers license number but after thinking about it for a coupl...
Why Amazon and www.byjasco.com stopped sell a Z-Wave Led Bulb devices.Does mean Z-Wave designed for all plug-in devices?!?
Telus door lock with deadbolt and keypad - getting an error message that could not lock or unlock due to mechanical issue.Deadbolt locks but it doesn't think it's locked so it keeps beeping as if it's not locked as deadbolt not turning full way.
The past few months we have received 2 copyright infringement notices for filesharing. No one in the house has downloaded either of the video files mentioned, I'm sure of it. Both have been from Viacom.The first time this happened, I reset the wifi n...
Normal panel ask for PIN Code every time ARMED.Hey does you know Panel icons Scenes PIN Code is no Required? My Smart Home Security Panel Panel did not ask for PIN CODE every time I push my finger SCENES ICONS. Example:I ask friend please touch your ...
Been with ADT for over ten years. 1.5 years ago I upgraded my at the time "ADT by Telus" security system to video. Registered with alarm.com and was able to view video clips there. Now, that is no longer possible. Alarm. com does not seem to recogniz...
Telus smart home with a video doorbell. Main smart home user account has an Android phone with the smart home app installed and push notifications working when someone presses the doorbell.I have a 2nd smart home user account set up on an iPhone, sma...
When the time changed, the time on my system did not so my security system is an hour ahead. How can I reset that since it's supposed to update automatically
Door to door rep left his Telus business card. No last name or email address on the card. How can I tell if he's legit?
I'm a new-to-Telus Smart Home security customer. I recently received my panel and sensors in the mail. Now, for the problem: I signed-in to the Smart Home app, chose "Self-Installation", and the app asked me for the IMEI number. I entered the IMEI nu...
